What we're doing to resist COVID-19 at The Angel
We want you to know that we are committed to providing a safe and enjoyable environment for all our customers and staff as the country works through this pandemic which has had a huge impact on the hospitality industry . We understand that keeping Covid-19 out of our hotel is of paramount importance and we shall be doing all we can to minimise the risk of letting infection onto our premises.
We are rearranging our public areas to reflect the current guidelines around social distancing and putting in place a range of plans to ensure that any contact we have with our customers is risk assessed and where necessary, kept to a friendly but practical minimum.
THE ANGEL WE LOVE
This having been said, we want to create a welcoming but safe setting where our customers will feel they are in familiar surroundings and able to enjoy the true atmosphere of The Angel although this will involve some elements of control.
To this end we are operating a 'table service' only model which means that customers will only be allowed entry to the building if there is a suitable table for them to occupy at anytime of the day. You can enter the building by the front door or from the patio but please give way to others through this narrow entrance. Please make your way to any suitably sized table and a member of staff will be with you shortly.
Track and Trace is now located on every table for your convenience and evidence that you have complied with this regulation, will be sought prior to your placing any order with the staff. Our menu is also displayed on the tables via 'QR CODES' for simple access for those customers with smart phones.
If you need a printed menu, these are available but we will be encouraging everyone to sanitise their hands before and after any touching that is unavoidable.
We are now all obliged to wear face coverings unless seated and in the process of eating and drinking. It is a shame that you will not be able to fully appreciate our smiling service as we endeavour to create a welcoming environment. Please also rest assured that behind the scenes all appropriate precautions will be in place for the maintenance of a safe and healthy customer experience.
The toilets are available for use on a 'one out / one in' system for each space. There are locks on the ladies and gents doors so that when you go in you can ensure a social distance. There is sanitiser at the entrance so all door touches can be made safe. Please be courteous and if you see there is a queue, wait at your table to avoid unnecessary bunching.
When the weather allows, we are happy to serve you at the suitably distanced patio tables. Again, we can only look after you if there is a table available. Please do not enter that area unless there is a free table. Tables that have not been cleared will need to be sanitised prior to new customers using them so please wait until this done.
PLEASE PLAY YOUR PART
Even with our best efforts to create a welcoming and relaxing environment for our customers, we do ask you all to realise that you have a responsibility too. Please take care to avoid unnecessary contact and proximity to other customers. We shall not question groups who arrive as 'a bubble' and wish to sit together in line with the rule of six but you must remain in your groups. We are not allowed to accommodate groups of more than 6 people . The regulations are there for all our safety and we cannot risk getting an infection in our business.
IN THE EVENT
If a customer seems to misunderstand any of our signage or instructions during their visit and doesn't want to comply with the necessary requests, we reserve the right to ask them to leave not withstanding the status of their meal or drink. We have to ensure the safety of all our customers.
Thank you for your support and we hope you enjoy your visit.
Simon and Cleo